MetLife Accessibility
Type
Accessibility and UX Research
Developing A11y Guidelines
Microsite Design
Year
2022
Client
IBM Center of Excellence in Accessibility
Description
Established MetLife’s accessibility compliance framework within a 6-month sprint by conducting stakeholder research, process audits, and cross-team integration. Collaborated with Design Director, PO, PM, testers, and directly mentored a junior UX Researcher. Compiled results into microsite, enabling adoption of ADA/508 standards across $24.1B USMobile division (200+ employees) countering several ADA lawsuits.
Project under NDA. For additional info, contact me!
Responsibilities and Deliverables
Referred by IBM India Studios to IBM’s Center of Excellence in Accessibility Global to design and implement an accessibility compliance framework for MetLife, ensuring adherence to ADA and Section 508 (AA compliance) within six months.
As the senior design researcher in an 8-member team, established an accessibility compliance and testing pipeline through research gathered from stakeholder interviews, mapping existing processes and audits of the platform to produce a cross-functional integration of accessibility strategies across PM, PO, design, and testing workflows.
Developed an B2B accessibility microsite for knowledge management and guidelines implementation across healthcare and dental online services teams. The initiative led to the adoption of accessibility strategies by a 200+ USMobile Android product division, and informed MetLife’s strategic shift from legacy systems.
