IBM Careers Redesign
Type
UX Research
UX Design
Year
2022
Client
IBM Design Global
Description
Optimised IBM’s internal job mobility platform by 3x through streamlining career development workflows from 10 to 3 steps, incorporating IBM automation and proactive matching, collaborating with global IBM leadership, recruiters, and employees.
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Responsibilities and Deliverables
Selected as the sole designer from IBM India Studio to participate in IBM’s Patterns Program, a global initiative where designers collaborate on short-term internal projects and present solutions to IBM leadership.
Led the research and design of an internal mobility and job search system to address high attrition rates by enabling vertical transfers and career growth opportunities. Conducted stakeholder interviews with recruiters, managers, and employees, leveraging IBM Automation, YouLearning, and YourCareers to create a profile-based job recommendation system for upskilling and internal transfers.
Designed a streamlined job search and transfer process, reducing a 10-step bureaucratic system to a 3-step workflow, improving efficiency by 3x. The solution enhanced personalized career recommendations, optimizing IBM’s internal talent retention strategy.
Job recommendation algorithms are based on Role and Location, which is inflexible for IBMers.
From the Watson Recruitment research we now understand that the current recommendation is based on role and location. These four categories are same role-same location, same role-similar location, similar role-same location, and desired role-similar location.
31% of IBMers identified as being satisfied with the current job recommendation emails from IBM. (n=16)
"I can only go through 7-8 applications and most aren't relevant."
-Sponsor User 3
"I don't know if the job posting is outdated or not"
-Sponsor User 6
Findings
Finding 1
When searching for new job opportunities, IBMers are prioritizing for new challenges and growth potential for their careers.
Finding 2
IBMers rank skills as one of the top 3 information they would like to see in a job posting
Finding 3
IBMers view career growth as getting promotions, increasing scope of work, and the ability to apply their skills to new domains.
To-Be Scenario
To-Be Scenario where IBMer searches for jobs and sets preferences, gets updates via email notifications, send application through a pre filled form and waits for updates and acceptation.
UI Overview
When Francine clicks on the job preferences tab she would be able to turn on email preferences, get a high level overview of her filters set. Their filter would be organized in categories by cards and they would have an option to clear and save their editted filters. Upon doing important actions, they would be given feedback through modals and notification toasts.
Card Filtering
When Francine looks at their card filters, they would be able to see the card description which details the category information. They can see their filters sorted by colour to help them differentiate between the filters.
When Francine wants to add filters, they can choose to search and add filters through a multi-select modal or choose to be recommended filters.
Adding Filters
After getting a quick overview of the site, Francine can now go in and begin setting their filters. By setting filters, they will have more flexibility and control over the job recommendations they receive by searching and adding their desired filters. They now receive more relevant recommendations that aligns with their goals and values.
Checking recommended
They can also be assisted by checking the recommended filters the system has for her based on her profile in Your Career.
Turning on email Reminders
In addition, Francine can choose to opt into receiving job recommendation updates daily, weekly or monthly by switching her email updates toggle on. A notification toast will pop up to provide her feedback if the emails are successfully turned on or not.
